How Our New Digital Tools Will Enhance Your Member Experience

Introducing Violet and Our New Digital Tools

Life gets busy, and we know that a seamless, accessible banking experience matters. That’s why we’re excited to bring you personalized digital tools that make banking easier, more efficient, and enhance your member experience. Leading the way in this effort is Violet, our new virtual assistant. She’s available 24/7 along with several other innovative tools to support your financial journey.

Meet Violet: Your 24/7 Virtual Assistant 

Violet is here to bring you quicker, personalized support, available anytime, anywhere. Here’s how Violet can assist you: 

• Round-the-Clock Support: Need help outside regular hours? Violet is available to ensure you can get assistance whenever you need it. 

• Seamless Connections: During business hours, Violet can quickly connect you with a Wellby member service representative for additional support, giving you easy access to the high-quality assistance you’d receive in a branch. 

What Else is New in Your Digital Experience? 

Alongside Violet, we’ve rolled out several enhancements to elevate your banking experience: 

• Faster Member Verification: Enjoy quicker phone support with streamlined verification, allowing you to access help faster and with enhanced security. 

• Virtual Assistant: Get answers to your questions and quickly connect with a Wellby member service representative, whether online or over the phone.   

• Live Chat: Our new live chat feature on the Wellby website is accessible directly from your browser during business hours and connects you with a member service representative, providing the same level of service as phone support.

• Co-Browsing and Screenshare Support: With your permission, our representatives can join your online browsing experience or view your desktop screen to help resolve any issues in real-time. 

Start interacting with Violet today by clicking “Ask me a question” on our website or by calling us at (281) 488-7070. Discover how Violet can assist you by sharing your needs, and she'll direct you to the right expert.

Supporting You Every Step of the Way 

At Wellby, your financial prosperity is our priority. With tools like Violet and these new digital features, we’re dedicated to making your financial journey simpler and more empowering. 

Want to learn more about Violet and all our new tools? Check out our FAQs page or call us at (281) 488-7070. 

We’re committed to continually enhancing services and experiences for our members and we’d love to hear how these enhancements have made your experience better. Feel free to share your thoughts in the comments below!